Why the Process Leaves the Ledger
Accounting software has an important job: keeping track of accounts, periods, and posted amounts. Your business has a different one. It has payouts, partner splits, exceptions, approvals, documents, customer requests, and decisions that don't always fit neatly into the accounting system. So people fill the gaps. Someone checks the payment tool for one number and the accounting system for another. A spreadsheet keeps track of allocations. An approval lives in email. A report is rebuilt from a few exports before anyone feels comfortable sending it. None of this means the software you bought is bad. It means your business has developed processes that sit partly outside it. Once the workaround becomes the process, it's worth asking whether people should still have to hold it together.